Now You Know - Squeaky Wheel Maintenance: Using Policies to Turn Complaints into Constructive Input

Squeaky Wheel Maintenance: Using Policies to Turn Complaints to Constructive Input

We all know “the squeaky wheel gets the grease”—but should it? When a single board member, vocal resident or small group dominates the conversation, how can you tell whether you’re facing a legitimate issue or simply a well-oiled squeaky wheel? Explore how clear policies, consistent procedures, mission statements and a shared understanding of who does what can serve as your first line of defense. We’ll review techniques for evaluating complaints, distinguishing problems from noise and proactively channeling the squeak into constructive input—before it turns into a distraction. 

**MTA Online "Premium Pass" subscribers: This webcast is already part of your subscription. To access, login then click MY WEBCASTS, then click the Premium Package link to view this webcast, or to access other webcasts included in your package. You may need to click "Activate" to begin viewing the recording.**